Shipping & returns

Shipping

Rivane House includes free standard shipping on all U.S. orders. We confirm stock, size and expected dispatch timing before payment.

• Free standard shipping applies to delivery addresses in the United States.
• International orders are quoted separately before payment.
• A tracking number is provided when available.
• Please review your delivery address carefully before submitting an order.
• Import duties or local taxes on non-U.S. orders, if applicable, are the customer’s responsibility and are not refundable by Rivane House.

14-day returns

If an item does not work for you, contact us within 14 calendar days of delivery to request return instructions. Items must be returned unworn, unaltered and in their original condition and packaging.

• Try shoes indoors only. Outdoor wear, creasing, scuffs or stretched leather may prevent a return.
• All original packaging, dust bags, inserts and included accessories must be returned.
• Change-of-mind return shipping is paid by the customer.
• We do not charge a restocking fee.
• Return approval and the return address will be provided before shipment. Do not send a return without approval.
• Exchanges depend on current stock and availability.

Damaged or incorrect items

Contact us within 7 calendar days of delivery if the item arrives damaged, defective or different from the confirmed order. Include your order number, photos of the item and photos of the packaging.

After review, we will arrange a replacement, exchange or refund when stock and the reported issue qualify. Return shipping for a confirmed damaged or incorrect item is covered by Rivane House.

Refunds

After an approved return is received and inspected, we will notify you of the result and process an eligible refund to the original payment method. Processing times vary by payment provider and may take 5–10 business days after approval.

Items that are worn, altered, damaged through use, missing packaging or returned without approval may be refused or may receive a reduced refund.

Questions

Please contact our customer service channel before returning an item so we can confirm eligibility and provide the correct return instructions.